Welcome to the Help Center

Welcome to the Data Request Portal

Our Data Request Portal is your go-to resource for submitting any data-related requests or issues, including the need for changes, updates, and the resolution of duplicates. This portal is designed to streamline the process of managing data requests, ensuring that your needs are addressed efficiently.

How It Works:

• Submit Your Request: Clearly outline the data changes you require or the issue you are encountering. Whether it’s updating existing information, requesting new data entries, or resolving duplicates, detail your needs to help us understand and address your request effectively.

• Provide Details: Please provide as much detail as possible about your request. This includes specific data points, the nature of the changes needed, and any relevant context that can aid in the resolution of your issue.

• Upload Supporting Documents: If you have any documents, screenshots, or files that can support your request or illustrate the issue, please upload them through the portal. This information can be invaluable in understanding and addressing your needs accurately.

What to Expect:

• After submitting your request, our data management team will review the details and work towards a solution. You can expect an acknowledgment of your request, followed by regular updates as we process your submission. Our goal is to resolve your data-related requests efficiently, ensuring data integrity and accuracy across our systems.

Hello - please use the options below to see if you are first able to find a solution to your problem and if not, use the option at the end to raise a request for the IT Helpdesk

Welcome to our Reporting Request Portal. We’re trying to evolve and this is a new approach for us. Please bear with us whilst we learn how we can improve the way we work together.

Our aim is to simplify the process of transitioning to Business Intelligence (PowerBI) solutions by focusing on your specific requirements. To achieve this, we encourage a different approach to articulating your needs.

Instead of requesting a specific report or format, we invite you to think about the information you need to achieve your objectives. For example, rather than asking for "a report containing X," we encourage you to consider what you need to know to make informed decisions, such as "I need to know how many X under the age of Y donate Z." This subtle shift helps us understand your needs at the most granular level, ensuring forward compatibility and more tailored solutions.

To assist us in better understanding your request, we also offer the option to upload documents that support your inquiry. This could be anything from data samples, previous reports, or any relevant materials that can provide context to your request.

Like a service desk seeking detailed explanations, please provide specific information about your decision-making needs.

By focusing on outcomes and specifics, we aim to streamline the process, reduce the need for back-and-forth communication, and deliver solutions that are precisely aligned with your needs.

How to Proceed:

• Detail the specific outcomes you wish to achieve with the data or report.

• Describe any specific data points, demographics, or metrics of interest.

• Upload any supporting documents that can help clarify your request.

What To Expect:

• Your request will be examined to identify if a report containing the information already exists. If it does, you may be directed to that report.

• If this request is new and the report does not exist, we will try and create it for you - we may come back to you for further information.